Equipment Service
Australia’s largest team of in-house manufacturer trained technicians.
Our team of technical experts are here to support your equipment purchase, whether its with annual servicing, breakdown repair or software support our team of in house technicians are here to help your practice.
Rest assured at Henry Schein we only use genuine manufacturer parts for all our service and repairs so you can ensure longevity and usability of your equipment.
Our Annual Service Portfolio in Numbers
Our Services
Annual servicing is essential for safety, compliance, and long-term reliability. Our certified technicians perform comprehensive inspections, safety checks, and preventive maintenance to ensure optimal performance, minimise downtime, extend equipment lifespan, and support regulatory compliance – delivering long-term peace of mind.
Breakdown Repairs
When equipment fails, fast response times are essential. With factory-trained technicians, experienced admin support, advanced diagnostic tools, and access to loan equipment, our service team has all the resources in place to provide rapid on or off-site support and resolve faults with minimal disruption to your clinic.
Software & Imaging Support
Digital workflows are now central to modern dentistry, and reliable software support is essential. Our specialists assist with imaging software setup, configuration, networking, and integration with practice management systems. We help troubleshoot connectivity issues, optimise image quality, and ensure your team is confident using the platform.
Surgery Setup
Backed by Australia’s largest in-house network of factory-trained technical and digital imaging specialists, we provide a fully integrated, end-to-end solution. With over 100 years of combined expertise, our team will guide you every step of the way, bringing the right experts together to create a seamless, stress-free experience from vision to fruition.
Through our partnership with Hayes Small Equipment, we provide nationwide handpiece and small equipment repairs backed by over 30 years of experience. Their expert team delivers reliable, efficient service to minimise downtime, supported by an online portal for easy repair tracking and optional staff training to help maintain equipment performance.
Servicing Australia’s Leading Dental Equipment Brands
We service the widest range of dental equipment to help you provide quality patient care, while operating efficiently and profitably.
What Our Customers Say About Us
“Very efficient, the technician was excellent, keep it up.”
“Henry Schein consistently provides superior service on all levels from the support staff who assist and book appointment with the technician to the amazing technicians who are sent to the practice to rectify any faults/problems we are experience. So grateful for your teams.”
“Professional and extremely helpful, thank you”
“Knowledgeable people who deliver exactly what is required! You have a very knowledgeable team who act fast without any fuss because they attend well prepared to solve the problem!”
“Easy to approach, quick response and fast with fixing the issues so everything run smoothly”
“All your staff are very helpful. They go above and beyond, an excellent service the old fashion way.”
“Technician is highly Professional and very efficient! I can also note that Customer Service is very helpful at all times. Thank you.”
“Technician was brilliant on the job, Dr was very impressed with his knowledge while he was here”
“Technician was amazing! He went above and beyond. Henry Schien are lucky to have such caring, reliable and knowledgeable technicians working for them.”
Nationwide Service Coverage
At Henry Schein, we do more than install equipment. We ensure your dental clinic is supported with structured, ongoing maintenance for the full life of your technology. With the largest in-house, factory-trained technical and digital imaging support network in Australia, our specialists deliver consistent, high-level expertise to practices across the country. Through our partnership with Hayes, we also provide a nationwide handpiece and small equipment repair service with over 30 years of dedicated experience, helping ensure your assets remain reliable, compliant, and performing at their best.
Henry Schein 360 is our exclusive loyalty program, relaunched in 2025. By joining, you’ll unlock additional access to our Tiered Pricing System and will qualify for monthly financial rebates credited to your Henry Schein account.
Are you a Schein360 member? Get 10% off spare parts when you choose Henry Schein for your repairs and maintenance.